Help Center

Answer: Our anti-wrinkle skincare line is distinguished by its innovative formulation that combines the latest in skincare science with high-quality, sustainably sourced ingredients. Our product is designed and formulated to help reduce the appearance of wrinkles and fine lines, providing visible results with regular use. Furthermore, FIRMMER stands out in the anti-wrinkle market with its 4-in-1 cream, leveraging a blend of natural plant oils, organic extracts, and peptides. This advanced formula targets lifting and firming across various facial areas, promoting skin repair, collagen synthesis, and hydration. Suitable for all skin types, it aims to rejuvenate and enhance skin radiance, offering a unique solution for those seeking noticeable skincare improvements.

Answer: While individual results may vary, many of our customers report noticing a visible improvement in the appearance of fine lines and wrinkles within 15 - 30 days of consistent use. For the best results, we recommend night use as "night-time primer", one pump, before sleep. For faster result, use it also as a "day-time primer", one pump, as the base layer before makeup. 

Yes, our anti-wrinkle product is designed to be both effective and gentle for all skin types, including sensitive ones, and can be integrated with your existing skincare routine. We recommend a patch test for first-time use and try it for 15 days. 

FIRMMER Return Policy

We stand behind the quality of our products and offer a 60-day satisfaction guarantee.

If you are not completely satisfied, you may return the product within 60 days of receipt for a full refund or exchange, subject to the following:

Eligibility for Returns:

• Items eligible for returns within 60 days from the date of purchase.
• Products used more than 50% are not eligible for a refund.
• Returns accepted even without original packaging.

Return Process:

1. Initiate Your Return: Contact Customer Service via email at "help(at)firmmer.com" with the subject "Return for Order# xxxx" or text 512-910-2726.
2. Receive Your Prepaid Return Label: Our team will send you a prepaid return label.
3. Prepare and Drop Off Your Package: Attach the label and drop off your package.
4. Inspection and Refund: Upon receipt, we will inspect the item. Refunds or exchanges will be processed within 5 business days. Or,
   
   
5. For a hassile free Self-Service Return Option, visit our customer portal.
   

   We value your business and aim to make your experience with FIRMMER enjoyable from purchase to return. If you have any questions or need further assistance, please don't hesitate to reach out. Our team is dedicated to providing you with the support you need.

How to Cancel My FIRMMER Monthly Subscription

Step-by-Step Guide:

1. Login: Access the "My Account" section on the store.
   
   
2. Or just click here: Subscription portal management & cancellation
   
   
3. Select Subscription: Click on "View and Edit Subscription."
4. Manage Subscription: Choose the subscription you wish to cancel and click "Manage your Subscription."
5. Cancel: Scroll to the bottom, click "Cancel Subscription," provide a reason for cancellation, and confirm.