Refund policy
FIRMMER Return Policy
We stand behind the quality of our products and offer a 60-Day Satisfaction Guarantee.
If you are not completely satisfied, you may return the product within 60 days of receipt for a full refund or exchange, subject to the following:
Eligibility for Returns:
- Items eligible for returns within 60 days from the date of purchase.
- Products used more than 50% are not eligible for a refund.
- Returns accepted even without original packaging.
Return Process:
- Initiate Your Return: Contact Customer Service via email at "help(at)firmmer.com" with the subject "Return for Order# xxxx" or text 737-251-5251.
- Receive Your Prepaid Return Label: Our team will send you a prepaid return label.
- Prepare and Drop Off Your Package: Attach the label and drop off your package.
-
Inspection and Refund: Upon receipt, we will inspect the item. Refunds or exchanges will be processed within 5 business days. Or,
- For a hassle-free Self-Service Return Option, visit our
FIRMMER order return portal https://firmmer.com/apps/returns-portal
We value your business and aim to make your experience with FIRMMER enjoyable from purchase to return. If you have any questions or need further assistance, please don't hesitate to reach out. Our team is dedicated to providing you with the support you need.
Contact Us
If you have any questions, please contact customer service.
Call us at: +1-737-251-5251 (text or call)
Email us at: help (at) firmmer.com
All returns must be shipped to the following address:
FIRMMER
Attention: Customer Service
13809 Research Blvd. Suite# 500 (5th Floor),
Austin, Tx, 78750
USA
Last Updated: 07/01/2026